I fell in love with this beautiful necklace and put the order for it. But when the merchandise arrived I noticed that the hook to close the necklace in the back was missing. When merchant found out about it very potily and immediately sent a new once. Now I am glad to have this pretty piece around my neck. I recommend shopping from Daily styles highly. A merchant that aims to please and replace the damaged merchandise with the new one at no cost to the customer can definitely be trusted.